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Privacy Policy

Last updated: January 4, 2026

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information

Name and contact information (email, phone number), account credentials and profile information, payment and billing information (when applicable), communication data and support requests.

Usage Information

Service usage patterns and interactions, device information and technical data, IP address and location data, cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Communicate with you about products, services, and events
  • Monitor and analyze trends and usage
  • Detect, investigate, and prevent security incidents
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

Trusted third-party service providers who assist in operating our services, payment processors for transaction processing, analytics providers to help us understand service usage.

Legal Requirements

When required by law, legal process, or governmental request, to protect our rights, property, or safety, or that of our users, in connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, a loss, theft, or unauthorized processing of your data, unlawful processing or accidental loss.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes and enforce our agreements. When we no longer need your information for these purposes, we will delete or anonymize it.

6. Your Rights

Depending on your location, you may have the right to access and receive a copy of your personal information, request correction or deletion of your information, object to processing of your information, request restriction of processing, data portability (where applicable), withdraw consent where processing is based on consent.

7. Cookies and Tracking

We use cookies and similar tracking technologies to remember your preferences and settings, analyze service usage and performance, provide personalized content and features, enhance security and prevent fraud.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Email: privacy@deep-edge.com
  • Website: Contact Us

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